Refund Policy
Last Updated: November 2, 2026
Request a return or exchange within 30 calendar days after delivery. Returns are by mail. Eligible return shipping is paid by kascas. A free prepaid return label is included in your package, and no restocking fee applies. See the conditions and steps below.
Eligible returns
For a change-of-mind return or exchange, the item must be new, unused and undamaged, with all included accessories complete. Contact us about damaged, defective, incorrect or missing items, or an item materially different from its description. The change-of-mind conditions do not prevent you from reporting these issues or limit rights that cannot be waived under applicable law.
How to request a return
- Email support@kascas.com with your order number, the item and the reason for return. For an issue, describe what happened; photographs may help us understand it.
- Contact us before mailing the item to confirm the return instructions and correct return address. For an eligible return by mail, use the free prepaid return label included in your package.
- Pack the item and its included accessories to protect them during transit, apply the label and follow the return instructions. Keep any handoff receipt or tracking number so you can refer to it when asking about progress.
If a label is missing, cannot be opened or will not scan, contact us for help before purchasing postage or sending the parcel. Our business correspondence address is not an automatic return address.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
To check return or refund progress, contact us with your order number and any return tracking available. Tell us whether you are asking about delivery of the return, its review or the refund being issued. We can help check the relevant stage and explain further steps. If a refund has been issued but the credit has not appeared, check the original payment account and ask your bank or payment provider about posting time. Do not send a full card number, CVV, account password or login code.
If a return or refund request is not approved, contact us with your order number to ask about the reason and the policy conditions that apply. Include any missing or incorrect information you would like us to review. This support route does not limit your nonwaivable consumer rights.
Order changes and cancellations
Contact us promptly with your order number and requested change or cancellation. We will check the fulfillment status and confirm whether the request can be completed. Sending a request does not confirm a change or cancellation. If we confirm cancellation before dispatch and payment has been captured, any amount charged will be refunded to the original payment method. The 10-calendar-day return-refund period after receipt and inspection does not apply to an order cancelled before dispatch. If payment was only authorized and not captured, there is no completed charge to refund; your payment provider controls release of the pending authorization. If the order has already shipped, follow the return process.
Exchanges and consumer rights
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with all included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods. Applicable federal and state consumer rights remain in force.